Frequently asked questions

You can always get in touch with your hotel by phone or email. All contacts can be found on our website under the „Contacts” section.

We accept Mastercard and Visa.

You can book without a credit card only through Tallink Hotels customer service. Please call +372 630 0808.

Kindly make sure that you have entered the correct details. If the problem continues, contact Tallink Hotels customer service by e-mail: tallinkhotels@tallink.ee or call +372 630 0808 and we will do our best to help you.

You can enter a promo code at the first stage of the booking on our website, right after choosing the number of rooms and guests. Enter the promo code in the “promo code” box.

To book a room with a gift card, kindly get in touch with us by email tallinkhotels@tallink.ee.

Let us know your desired room and the dates of the visit. Please add a photo of the gift card.

You can check in at any time between 15.00–00.00. The latest time for check-out is at noon. You can check out anytime between 00.00–12.00.

Early check-in is possible between 10.00 and 14.00, and a fixed fee of €10 applies in all Tallink hotels.

Late check-out is possible between 13.00 and 16.00. At Tallink Spa & Conference Hotel, Tallink City Hotel, and Tallink Riga Hotel, a fee of €15 per hour applies. At Tallink Express Hotel, the fee is €10 per hour.

Should you require an early check-in or late check-out, kindly contact your hotel directly. Note that we cannot guarantee either, but we will do our best to accommodate your needs.

Tallink Express Hotel main entrance opening hours

NB! The front door is open from 7 AM to 10 PM. At other times, you can enter through the Tallink Spa & Conference Hotel, located 100 meters away at Sadama 11a.

If you have made a booking via Tallink Hotels channels and have not received a booking confirmation, kindly check your spam folder. If the confirmation email is not there, get in touch with us at tallinkhotels@tallink.ee or call +372 630 0808, and we will send it to you.

If you made your reservation through Tallink Silja, please contact them directly. If you made a booking via a third party, kindly contact the service provider directly.

You can find your reservation number in your confirmation letter. Additionally, you can send us an email from the email address you used for making a booking, and we will send you the reservation number.

If you made your reservation through Tallink Silja, please contact them directly. You find contact details from the booking confirmation. For more information, please see Tallink Silja homepage. If you made a booking via a third party, kindly contact the service provider directly.

Children staying in the same room as their parents (except family room):

• a child up to 5 years sleeping next to their parent or in a baby cot (for ages 0–2 years, upon prior reservation) – free of charge;
• child aged 6–11 years in an extra bed – €20 per night;
• child aged 12–17 years in an extra bed – €30 per night.

Children staying in a family room:

• a child up to 2 years sleeping next to their parent or in a baby cot (for ages 0–2 years, upon prior reservation) – free of charge;
• child aged 3–11 years on a pull-out sofa – free of charge;
• a child aged 12–17 years on a pull-out sofa – €30 per night.

When booking accommodation, it is necessary to list all overnight guests in the booking, including children.

You can rest assured that the little ones are taken care of, and there is plenty of entertainment for children of all ages.

Tallink City hotel offers family rooms, a kids’ suite, and a dedicated play area for children. Tallink Spa & Conference Hotel has family rooms, a spectacular aquatic center, and a great family brunch.

Explore also our packages for families. Both hotels have a special kids’ menu with children´s cocktails.

Guests under the age of 18 can stay at the hotel only with a parent or an official guardian.

A minor must be accompanied by a parent/guardian or an adult at least 18 years of age to stay at the hotel. For youth groups, please inquire further by emailing: hotelgroups@tallink.ee.

As a Club One member, you can combine money and points to buy accommodation and other products and services. Various discounts also apply.

To collect points, make a booking via Tallink channels and use your Club One number. Collecting points is not possible when booking via a third party (for example Booking.com, Expedia, etc). Kindly present a physical or digital card at check-in immediately after your arrival.

Retroactive point collection and registration on Club One account is not possible when booking trips and making purchases. You can also collect points when dining at our restaurants and using various other services. Kindly find more information on Club One page.

Hotel parking is subject to availability. Reservations are not accepted. To park, first go to the hotel reception, where availability will be confirmed and directions provided. If no spaces are available, the hotel reception will offer information about nearby parking facilities.

At Tallink Spa & Conference Hotel, when driving to the parking garage, you can check the availability of free parking spaces on the display located near the gate. If the display shows available spaces, drive into the parking garage, park your car, and head to the hotel reception to pay for the parking. The gate will not open automatically upon exit if the parking fee has not been paid.

To cancel or change the status of an existing reservation that is made via the Tallink Hotels website, kindly sign in on the same site or contact your hotel directly.

If the booking is made via a third party (for example Booking.com, Expedia, etc), kindly contact the relevant service provider for assistance. Note that you are not entitled to a refund for some reservation categories. Please familiarize yourself with the cancellation terms found in your confirmation email.

We ask all our guests to familiarize themselves with the opening and closing hours of our venues and the duration of visits. We expect everyone to be considerate and kind to other guests and our staff. Respectful and responsible alcohol consumption principles should be followed on our premises. Smoking inside of the hotel and consuming personal alcoholic beverages in our public areas is prohibited.

As per the Estonian Law Enforcement Act, quiet hours are the following: from September 1 to May 31 from 23.00 to 07.00 and from June 1 to August 31 from 24.00 to 06.00. Misbehavior can result in immediate ejection from hotel premises.

Breaking or damaging hotel inventory will result in a fine according to fixed prices. There are several complementary items that we offer for the convenience of our guests. However, asset misappropriation is theft. Our reception is happy to explain, whether the item is meant to be used in the hotel or taken home.

If house rules are not being followed, we have the right to refuse services, and the hotel has no obligation to give a refund. We wish all our guests to be safe and enjoy themselves and let others do the same.

We care about the environment, and as a Green Key hotel, we have reduced the frequency of room cleaning. We offer cleaning for our guests every two nights. If you still wish to have your room cleaned more frequently, a service fee of €10 will apply for a standard cleaning or €15 for cleaning with a bed linen change. Towel exchange is free of charge. The fee does not apply to suite and deluxe room stays or other special arrangements.

For cleaning requests and any questions, please contact the hotel reception.

If you have not received your receipt, kindly check your spam folder. If it is not there, contact your hotel directly, and they will be happy to send the receipt to you.

Rooms with parquet floors are suitable for guests with allergies. If you need an allergy-free room, please inform us of your special request when making a reservation by writing it in the “special requests” box or by contacting the selected hotel directly by e-mail or phone.