Frequently asked questions
- I need to contact my hotel: How can I get in touch?
- Which debit/credit cards can I use when booking a room?
- Can I book on the website without giving my credit card number?
- Why am I not able to make a booking using my debit/credit card?
- I have a promo code. How can I use it?
- How do I book a room with a gift card?
- What are the check-in and check-out times?
- I have not received a booking confirmation. What should I do?
- What do I do if I lost my reservation number?
- From what age is there an additional cost for a child staying in a room?
- What do you offer for families with children?
- What advantages do I have as a Club One member, and how can I collect points?
- Parking at the hotel
- How do I cancel or make changes to my reservation?
- What are the house rules?
- Is there an additional fee for requesting more frequent room cleaning?
- What should I do if I have not received a receipt by email after a visit?
- Rooms for guests with allergies
You did not find an answer to your question? Get in touch, and we will be happy to help!